How long does shipping take?

Standard shipping typically takes 3-5 business days. You'll receive tracking information once your order ships.

When will I receive my first letter?

Your first letter will arrive approximately 2-3 weeks after your plushie is delivered, giving you time to get acquainted with your new companion!

Can I change my plushie's name?

Yes! You can update your plushie's name at any time by contacting our support team. Changes will be reflected in future letters.

What if I need to pause my subscription?

You can pause or cancel your subscription at any time by contacting us. We're flexible and here to accommodate your needs.